Customer Success & Relations Specialist

The Cary Company; Addison (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Supplemental Insurance

Profit Sharing

Job summary

The Cary Company is seeking a Customer Relations Specialist to join our Addison, IL team. You will support our sales force, manage inquiries, and help ensure smooth order processing and delivery coordination.

Ideal candidates have a Bachelor’s degree, strong communication skills, and experience in customer service. Competitive benefits, a collaborative culture, and opportunities for growth are offered at our facility in Addison.

Qualifications

• Bachelor’s degree required.
• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-focused mindset.
• Proficiency in Microsoft Office Suite and customer service software.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with high accuracy in order processing.
• Knowledge of packaging materials is a plus.
• Bilingual (Spanish/English) is a plus.

Responsibilities

• Drive repeat business by delivering exceptional service and responding promptly to customer inquiries via phone and email.
• Efficiently process orders and transactions.
• Track and update customers on order status and delivery timelines by coordinating with logistics and shipping partners.
• Ensure accurate and timely order fulfillment by collaborating with sales and warehouse teams.
• Improve customer experience and service efficiency by working cross-functionally.
• Resolve customer complaints diplomatically and effectively.
• Maintain accurate customer records in the CRM system.
• Recommend new products or services by identifying features and benefits.
• Seek opportunities to enhance customer satisfaction and loyalty.

Skills

Customer service

Communication

Multitasking

Problem solving

Bilingual Spanish/English

Education

Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

The Cary Company is seeking a Customer Relations Specialist to join our Addison, IL team. You will support our sales force, manage inquiries, and help ensure smooth order processing and delivery coordination.

Ideal candidates have a Bachelor’s degree, strong communication skills, and experience in customer service. Competitive benefits, a collaborative culture, and opportunities for growth are offered at our facility in Addison.