Senior Sales Support & Account Management Specialist

Loparex; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance and Voluntary Benefit Options

Health Savings Account with generous employer contribution

Fitness reimbursement program

Development and career growth opportunities

Competitive 401(k) matching program

Paid Time off and 11 paid Holidays

Job summary

Loparex is seeking a Sales Support Specialist in the United States to bridge the sales team and customers. The role involves managing customer inquiries, processing orders, and resolving complaints while maintaining a high level of customer satisfaction. Candidates should have over 5 years of experience in account support within the manufacturing or paper industry, strong communication skills, and familiarity with tools such as SAP and Salesforce. Benefits include medical, dental, vision insurance, and competitive 401(k) matching.

Qualifications

• 5+ years' experience in customer service and account support/management in the manufacturing or paper industry.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Respond to customer inquiries regarding product availability, order status, and general sales support.
• Process and track customer orders accurately in the CRM system.
• Address and resolve customer complaints, escalating as necessary.

Skills

Customer service experience

Account management

Problem-solving skills

Communication skills

Multitasking

Attention to detail

Education

Associate/bachelor's degree in business administration or related field

Tools

SAP

Salesforce

Microsoft Office Suite

Job description

Loparex is seeking a Sales Support Specialist in the United States to bridge the sales team and customers. The role involves managing customer inquiries, processing orders, and resolving complaints while maintaining a high level of customer satisfaction. Candidates should have over 5 years of experience in account support within the manufacturing or paper industry, strong communication skills, and familiarity with tools such as SAP and Salesforce. Benefits include medical, dental, vision insurance, and competitive 401(k) matching.