Customer Accounts Specialist

Start Club Corp; Culver City (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

StartClub Corp is seeking a detail-oriented Customer Account Representative to support customer accounts, answer account-related questions, and help maintain strong relationships. The role prioritizes clear communication, organization, and a helpful, customer-first approach.

You will collaborate with multiple teams to ensure accurate account information and timely responses, contributing to a positive customer experience.

Qualifications

• Clear written and verbal communication required.
• Professional, customer-focused approach.
• Strong organizational skills and attention to detail.
• Ability to handle account information accurately.
• Excellent interpersonal skills and willingness to assist others.
• Ability to prioritize tasks and follow procedures.
• Experience in account support or customer service is a plus but not required.

Responsibilities

• Serve as primary contact for customers with account questions.
• Provide accurate information about services and account details.
• Assist with updates, inquiries, and follow-ups.
• Maintain organized account records per company procedures.
• Identify customer needs and coordinate with teams to address them.
• Monitor pending requests and follow up for timely resolution.
• Communicate changes or information to customers clearly and professionally.
• Identify opportunities to improve the customer experience and relay feedback.
• Maintain confidentiality of customer information.
• Contribute to a collaborative team focused on customer satisfaction.

Skills

Written communication

Verbal communication

Professional demeanor

Organizational skills

Attention to detail

Account information handling

Customer service experience

Job description

StartClub Corp is seeking a detail-oriented Customer Account Representative to support customer accounts, answer account-related questions, and help maintain strong relationships. The role prioritizes clear communication, organization, and a helpful, customer-first approach.

You will collaborate with multiple teams to ensure accurate account information and timely responses, contributing to a positive customer experience.