Customer Care & Solutions Specialist

Start Club Corp; Culver City (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

StartClub Corp in Culver City, CA, is seeking a motivated Customer Service Specialist to assist customers, respond to inquiries, and ensure a positive experience with the company.

The ideal candidate enjoys problem-solving, communicates effectively, and can handle customer needs with patience and professionalism. This role emphasizes teamwork and reliable service standards.

You will resolve questions, document interactions, and contribute to ongoing service improvements.

Qualifications

• Excellent verbal communication and active listening are essential.
• Patient, approachable, and professional demeanor.
• Strong problem-solving and organizational abilities.
• Ability to manage multiple requests with attention to detail.
• Reliable, adaptable, and comfortable working in a team.
• Willingness to learn company procedures and develop customer service skills.

Responsibilities

• Respond to customer questions about services, promotions, and information.
• Listen to concerns and provide helpful solutions.
• Explain service details and procedures clearly.
• Escalate inquiries requiring additional support.
• Follow up on requests to ensure timely outcomes.
• Maintain accurate records of customer interactions.
• Share recurring questions with the team to improve service.
• Collaborate with colleagues to maintain consistent service standards.
• Represent StartClub Corp professionally in all interactions.

Skills

Strong verbal communication

Active listening

Patient and professional demeanor

Problem-solving

Time management

Team player

Willingness to learn

Customer service experience beneficial

Job description

StartClub Corp in Culver City, CA, is seeking a motivated Customer Service Specialist to assist customers, respond to inquiries, and ensure a positive experience with the company.

The ideal candidate enjoys problem-solving, communicates effectively, and can handle customer needs with patience and professionalism. This role emphasizes teamwork and reliable service standards.

You will resolve questions, document interactions, and contribute to ongoing service improvements.