Customer Account Representative

Start Club Corp; Culver City (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

StartClub Corp is seeking a detail-oriented Customer Account Representative to support customer accounts, answer account-related questions, and help maintain strong relationships. The role prioritizes clear communication, organization, and a helpful, customer-first approach.

You will collaborate with multiple teams to ensure accurate account information and timely responses, contributing to a positive customer experience.

Qualifications

• Clear written and verbal communication required.
• Professional, customer-focused approach.
• Strong organizational skills and attention to detail.
• Ability to handle account information accurately.
• Excellent interpersonal skills and willingness to assist others.
• Ability to prioritize tasks and follow procedures.
• Experience in account support or customer service is a plus but not required.

Responsibilities

• Serve as primary contact for customers with account questions.
• Provide accurate information about services and account details.
• Assist with updates, inquiries, and follow-ups.
• Maintain organized account records per company procedures.
• Identify customer needs and coordinate with teams to address them.
• Monitor pending requests and follow up for timely resolution.
• Communicate changes or information to customers clearly and professionally.
• Identify opportunities to improve the customer experience and relay feedback.
• Maintain confidentiality of customer information.
• Contribute to a collaborative team focused on customer satisfaction.

Skills

Written communication

Verbal communication

Professional demeanor

Organizational skills

Attention to detail

Account information handling

Customer service experience

Job description

About Us

StartClub Corp helps teams clarify the strategic choices behind marketpresence: what to emphasize, where to compete, how to communicate value,and how to keep growth priorities visible across the organization.

Position Summary

We are looking for a detail-oriented and personable Customer Account Representative to support customer accounts, respond to account-related questions, and help maintain strong customer relationships. This role is suited to someone who communicates clearly, stays organized, and enjoys helping people find the information and support they need.

Responsibilities

• Serve as a point of contact for customers with account-related questions and requests.
• Provide accurate information about services, account details, and applicable procedures.
• Assist with customer updates, routine account inquiries, and service-related follow-ups.
• Maintain organized and accurate account records in accordance with company procedures.
• Identify customer needs and coordinate with the appropriate team members to address them.
• Monitor outstanding requests and follow up to help ensure timely resolution.
• Communicate changes or relevant information to customers in a clear and professional manner.
• Recognize opportunities to improve the customer experience and share feedback with the team.
• Maintain confidentiality and handle customer information responsibly.
• Contribute to a collaborative team environment focused on customer satisfaction.

Qualifications

• Strong written and verbal communication skills.
• Professional, customer-focused approach.
• Good organizational skills and attention to detail.
• Ability to handle account information accurately and responsibly.
• Strong interpersonal skills and a willingness to assist others.
• Ability to prioritize tasks and follow established procedures.
• Previous account support or customer service experience is an advantage but not required.