Customer Service Specialist

Start Club Corp; Culver City (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

StartClub Corp in Culver City, CA, is seeking a motivated Customer Service Specialist to assist customers, respond to inquiries, and ensure a positive experience with the company.

The ideal candidate enjoys problem-solving, communicates effectively, and can handle customer needs with patience and professionalism. This role emphasizes teamwork and reliable service standards.

You will resolve questions, document interactions, and contribute to ongoing service improvements.

Qualifications

• Excellent verbal communication and active listening are essential.
• Patient, approachable, and professional demeanor.
• Strong problem-solving and organizational abilities.
• Ability to manage multiple requests with attention to detail.
• Reliable, adaptable, and comfortable working in a team.
• Willingness to learn company procedures and develop customer service skills.

Responsibilities

• Respond to customer questions about services, promotions, and information.
• Listen to concerns and provide helpful solutions.
• Explain service details and procedures clearly.
• Escalate inquiries requiring additional support.
• Follow up on requests to ensure timely outcomes.
• Maintain accurate records of customer interactions.
• Share recurring questions with the team to improve service.
• Collaborate with colleagues to maintain consistent service standards.
• Represent StartClub Corp professionally in all interactions.

Skills

Strong verbal communication

Active listening

Patient and professional demeanor

Problem-solving

Time management

Team player

Willingness to learn

Customer service experience beneficial

Job description

About Us

StartClub Corp helps teams clarify the strategic choices behind marketpresence: what to emphasize, where to compete, how to communicate value,and how to keep growth priorities visible across the organization.

Position Summary

We are seeking a motivated and service-oriented Customer Service Specialist to assist customers, respond to inquiries, and help ensure a positive experience with our company. The ideal candidate enjoys problem-solving, communicates effectively, and can handle customer needs with patience and professionalism.

Responsibilities

• Respond to customer questions regarding company services, promotions, and general information.
• Listen carefully to customer concerns and provide helpful, appropriate solutions.
• Explain service details and company procedures in a clear and accessible manner.
• Identify when an inquiry requires additional assistance and direct it to the appropriate team member.
• Follow up on customer requests to help ensure timely and satisfactory outcomes.
• Maintain accurate records of customer interactions and relevant service information.
• Share recurring questions and customer feedback with the team to support service improvements.
• Work collaboratively with colleagues to maintain consistent service standards.
• Represent Harvest Advertising Inc. professionally in all customer interactions.

Qualifications

• Strong verbal communication and active listening skills.
• Patient, approachable, and professional attitude.
• Good problem-solving and organizational abilities.
• Ability to manage multiple requests while maintaining attention to detail.
• Dependable, adaptable, and comfortable working in a team environment.
• Willingness to learn company procedures and develop customer service skills.
• Previous customer service experience is beneficial but not required.