Strategic Customer Accounts Specialist

Club Car; Virginia (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Club Car is seeking a seasoned Customer Care professional to drive exemplary service for channel partners and consumers from initial inquiry through post-delivery. You will own orders, coordinate with finance, supply chain, and operations, and ensure accurate pricing, availability, and fulfillment using CPQ, Salesforce, and related systems.

The role emphasizes building strong customer relationships, managing credit interactions, and resolving disputes while supporting growth across regions and

Qualifications

• Associate's degree in Business, Marketing, Supply Chain or Finance; Bachelor’s Degree preferred.
• 5-7 years of experience in customer service or sales in an industrial environment.
• Strong communication skills and relationship-building abilities.

Responsibilities

• Provide customer support for pre-order activities (pricing, availability, proposal, quoting, technical specifications, non-standards, parts identification and custom solutions).
• Manage customer orders from placement in CPQ and Salesforce to invoicing to ensure 100% customer satisfaction.
• Collaborate with finance to support credit evaluations, credit requests and lease requests, and credit lines.
• Coordinate with the transportation provider to maximize efficiency of deliveries from a cost and delivery performance perspective.
• Drive pricing and order processing consistency within the channels.
• Respond to product queries and for technical questions refer to the appropriate channel.

Skills

Customer service

Inside sales

Outside sales

Communication skills

Team player

Relationship building

Education

Associate's degree in Business/Marketing/Supply Chain/Finance

Bachelor's degree preferred

Tools

Salesforce

CPQ

Mapics

Oracle

Job description

Club Car is seeking a seasoned Customer Care professional to drive exemplary service for channel partners and consumers from initial inquiry through post-delivery. You will own orders, coordinate with finance, supply chain, and operations, and ensure accurate pricing, availability, and fulfillment using CPQ, Salesforce, and related systems.

The role emphasizes building strong customer relationships, managing credit interactions, and resolving disputes while supporting growth across regions and