Customer Accounts & Renewals Specialist

Aaron's Inc; Toledo (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportunt

Paid time off

Sunday off + one weekday off

Medical, dental and vision insurance

Health Savings Account and Flexible SP

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is hiring a Customer Accounts Advisor in the United States to drive collections and lease renewals while delivering outstanding service that helps customers progress toward ownership of their merchandise.

The role emphasizes building relationships over the phone and in person, maintaining accurate account records, and achieving revenue/renewal goals, with competitive hourly pay and performance incentives along with a strong benefits package.

Qualifications

• Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada.
• Requires a valid driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory driving record.
• Must be able to be DOT certified, if required in location of position (United States Only).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Multitasking

Organization

Negotiation

Persuasion

Brand protection

Customer impact

Education

High School diploma / GED

Job description

Aaron’s is hiring a Customer Accounts Advisor in the United States to drive collections and lease renewals while delivering outstanding service that helps customers progress toward ownership of their merchandise.

The role emphasizes building relationships over the phone and in person, maintaining accurate account records, and achieving revenue/renewal goals, with competitive hourly pay and performance incentives along with a strong benefits package.