Customer Accounts & Renewals Specialist

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Jacksonville (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay (Dayforce Wallet)

Career advancement opportunities

Paid time off

Sundays off

Medical, dental & vision insurance

Health Savings Account

401(k) plan

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron's Family of Companies is seeking a Customer Accounts Advisor in Jacksonville, FL. The role focuses on phone and in-person customer interactions to drive payments and renewals, ultimately helping customers move toward ownership of their merchandise.

The position offers hourly pay with incentive opportunities, plus a benefits package including time off and health-related plans. Ideal candidates will be customer-focused, with strong communication and problem-solving abilities.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication

Empathy

Multitasking

Negotiation

Brand protection

Customer impact

Education

High School diploma

Job description

The Aaron's Family of Companies is seeking a Customer Accounts Advisor in Jacksonville, FL. The role focuses on phone and in-person customer interactions to drive payments and renewals, ultimately helping customers move toward ownership of their merchandise.

The position offers hourly pay with incentive opportunities, plus a benefits package including time off and health-related plans. Ideal candidates will be customer-focused, with strong communication and problem-solving abilities.