Customer Accounts & Renewals Specialist

The Aaron's Company, Inc.; Douglas (GA); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On Demand Pay

Career Advancement

Paid Time Off

Sunday off

Health Insurance

HSA/FSA

401(k)

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron's Company, Inc. is seeking a Customer Accounts Advisor in the United States to drive collections and renewals while building relationships with customers over the phone and in person. This role emphasizes delivering high-quality service and achieving revenue and renewal goals.

The position offers hourly pay ($12.25–$13.00) with eligibility for incentive pay based on performance, plus a benefits package and opportunities for career advancement.

Qualifications

• Strong interpersonal and communication skills required.
• Empathy and active listening to understand customer needs.
• Ability to explain information clearly and handle difficult conversations.
• Excellent multitasking, organizational, negotiation and persuasion abilities.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Multitasking

Organizational skills

Negotiation

Persuasion

Brand protection

Customer service

Education

High School Diploma

Job description

The Aaron's Company, Inc. is seeking a Customer Accounts Advisor in the United States to drive collections and renewals while building relationships with customers over the phone and in person. This role emphasizes delivering high-quality service and achieving revenue and renewal goals.

The position offers hourly pay ($12.25–$13.00) with eligibility for incentive pay based on performance, plus a benefits package and opportunities for career advancement.