Renewals & Accounts Advisor

The Aaron's Company, Inc.; Honesdale (Wayne County); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with contribution matching

Job summary

The Aaron’s Company, Inc. is hiring a Customer Accounts Advisor in the United States. You will build relationships with customers over the phone and in person to drive payment collections and renew leases, guiding customers toward ownership and a positive outcome.

Responsibilities include updating account information, contacting customers who have not renewed, promoting timely payments, and supporting the sales team. The role offers hourly pay, incentive opportunities, and a benefits package.

Qualifications

• Must be 21+ in the US with a valid driver's license and a satisfactory MVR.
• DOT certification in required states may be needed.
• Ability to work varying hours from 8am–9pm.
• Ability to lift up to 50 lbs. and up to 300 lbs. with dolly.
• Retail/customer service experience preferred.
• Excellent interpersonal and communication skills.
• High energy with strong multitasking capabilities.
• Proper telephone etiquette and brand protection.
• Professional appearance and computer proficiency.

Responsibilities

• Attain and maintain customers’ accounts and update information in the store system.
• Direct contact with customers who have not renewed leases by home visit or phone.
• Sell customers on the benefits of timely lease renewal payments.
• Assist the Customer Account Manager in meeting daily, weekly and monthly revenue goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the QA Center for items returned.
• Complete weekly vehicle maintenance and daily route sheets.
• Load, secure and protect product in the company vehicle.
• Safely operate the company vehicle.
• Assist the Sales Team as needed and perform other duties as required.

Skills

Strong communication

Empathy

Active listening

Multitasking & organization

Negotiation & persuasion

Education

High School diploma or equivalent

Tools

Proficient computer skills

Job description

The Aaron’s Company, Inc. is hiring a Customer Accounts Advisor in the United States. You will build relationships with customers over the phone and in person to drive payment collections and renew leases, guiding customers toward ownership and a positive outcome.

Responsibilities include updating account information, contacting customers who have not renewed, promoting timely payments, and supporting the sales team. The role offers hourly pay, incentive opportunities, and a benefits package.