Customer Accounts Leader - Collections & Renewals

Aaron's, LLC; St. Ann (MO); On-site; USD 50,861,000 - 53,010,000; Full time

Benefits offered by this job

Paid time off (PTO)

Medical, dental and vision insurance

401(k) plan with company match

Job summary

Aaron’s is seeking a Customer Accounts Manager in Saint Ann, MO, to lead the customer accounts department and drive performance in collections and lease renewals. The role involves influencing the team toward company standards and supporting customers in achieving ownership goals through strong relationship management.

The position requires strong leadership, excellent communication, and the ability to manage multiple tasks, including coordinating payments, renewals, and daily operations under

Qualifications

• Two years of college or two years of management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain and update customer accounts and payment information in the store system.
• Assist General Manager with account recommendations and payment history.
• Build authentic customer relationships to support ownership goals and drive sales.
• Manage collections process and coordinate lease/merchandise renewals.
• Close lease agreements with customers and collect signatures.

Skills

Leadership

Communication

Interpersonal skills

Negotiation

Multi-tasking

Customer focus

Education

Two years college

High School diploma or equivalent

Tools

Store computer system

Job description

Aaron’s is seeking a Customer Accounts Manager in Saint Ann, MO, to lead the customer accounts department and drive performance in collections and lease renewals. The role involves influencing the team toward company standards and supporting customers in achieving ownership goals through strong relationship management.

The position requires strong leadership, excellent communication, and the ability to manage multiple tasks, including coordinating payments, renewals, and daily operations under