Customer Accounts & Renewal Specialist

Aaron's, Inc.; Pensacola (FL); Hybrid; USD 19,000 - 20,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s, Inc. is hiring a Customer Accounts Advisor in Pensacola, FL. The role focuses on coaching customers in payment collections and lease renewals, delivering 100% customer satisfaction, and building lasting relationships over the phone and in person.

The position emphasizes high-energy customer service, strong communication, and the ability to meet daily and monthly revenue goals while supporting the sales team and store operations.

Qualifications

• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.
• High energy with multitasking ability.

Responsibilities

• Maintain and update customer accounts and payment appointments.
• Direct contact with customers to renew leases and collect payments.
• Sell the benefits of timely lease renewals and support revenue goals.
• Assist with merchandise returns and guest deliveries as directed.

Skills

Customer service

Communication

Negotiation

Organization

Education

High School diploma

Tools

POS system

Job description

Aaron’s, Inc. is hiring a Customer Accounts Advisor in Pensacola, FL. The role focuses on coaching customers in payment collections and lease renewals, delivering 100% customer satisfaction, and building lasting relationships over the phone and in person.

The position emphasizes high-energy customer service, strong communication, and the ability to meet daily and monthly revenue goals while supporting the sales team and store operations.