Customer Accounts Manager - Renewal & Growth Lead

Aaron’s, Inc.; Gilbert (AZ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay

Career Advancement Opportunities

Paid Time Off

Health Insurance

401(k) Plan

Employee Assistance Program

Job summary

Aaron's is seeking a Customer Accounts Manager in Gilbert, AZ to lead the customer accounts department and drive revenue and lease renewals. You will guide collections efforts and support ownership goals for customers, while coordinating with store leadership to ensure smooth operations.

The role emphasizes strong leadership, communication, and empathy, with opportunities for advancement and a competitive total compensation package including incentive pay.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Leadership

Interpersonal skills

Communication skills

Negotiation

Customer service

Empathy

Team management

Education

High School diploma or GED

Job description

Aaron's is seeking a Customer Accounts Manager in Gilbert, AZ to lead the customer accounts department and drive revenue and lease renewals. You will guide collections efforts and support ownership goals for customers, while coordinating with store leadership to ensure smooth operations.

The role emphasizes strong leadership, communication, and empathy, with opportunities for advancement and a competitive total compensation package including incentive pay.