Customer Accounts Lead: Collections, Renewals & Ownership

Aaron's, LLC; Gilbert (AZ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off

Sundays off

Medical, dental and vision insurance

Health Savings Account and Flexible Sp

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s, LLC in Gilbert, AZ seeks a Customer Accounts Manager to lead the accounts team, drive collections and renewals, and support store operations. The role focuses on helping customers achieve ownership of merchandise while maintaining store performance.

The position requires strong communication, leadership, and relationship-building skills, with a performance-based incentive program and comprehensive benefits. Regular hours and on-site work at multiple locations are expected.

Qualifications

• Excellent interpersonal and communication skills required.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational and negotiation abilities.
• Capacity to build lasting customer relationships and support ownership goals.
• Willingness to comply with driver qualification policy and DOT requirements where applicable.
• Commitment to upholding the Aaron’s brand and protecting company assets.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counselor customers and contacting those with expired agreements.
• Maintain daily route sheets and weekly maintenance records.
• Assist with loading and securing product and operating company vehicle.
• Support General Manager with customer account recommendations and lease closings.
• Assist sales team as needed.

Skills

Interpersonal skills

Communication skills

Leadership

Empathy

Negotiation

Brand protection

Education

High School diploma

Job description

Aaron’s, LLC in Gilbert, AZ seeks a Customer Accounts Manager to lead the accounts team, drive collections and renewals, and support store operations. The role focuses on helping customers achieve ownership of merchandise while maintaining store performance.

The position requires strong communication, leadership, and relationship-building skills, with a performance-based incentive program and comprehensive benefits. Regular hours and on-site work at multiple locations are expected.