Accounts & Collections Leader

The Aaron's Company, Inc.; Tucson (AZ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron's is seeking a Customer Accounts Manager in Tucson to lead the accounts department, optimize collections and lease renewals, and drive sales through strong customer relationships. You will guide payment schedules, monitor histories, and support the General Manager with store operations and staffing.

The role emphasizes high energy, leadership, and excellent communication as you manage a team to meet daily and monthly targets while maintaining brand standards.

Qualifications

• Must be 21+ with a valid driver’s license and pass company driver policy.
• DOT requirements to obtain state certifications where applicable.
• Ability to work 8am–9pm schedule and lift up to 50 lbs (300 with dolly).
• Excellent interpersonal and communication skills; high energy and multitasking ability.
• Proficient computer skills and professional appearance.

Responsibilities

• Maintain and update customer accounts and document all payments.
• Assist General Manager with account recommendations, payments history, and scheduling.
• Lead the accounts team to hit daily, weekly, monthly goals.
• Build strong customer relationships to support ownership goals and drive sales.
• Counsel customers to renew leases/merchandise and secure payments.
• Review and close lease agreements including ID verification and signatures.
• Maintain contact with customers via phone and in-home visits.

Skills

Leadership

Communication

Negotiation

Multitasking

Education

Two years college or management experience

Job description

Aaron's is seeking a Customer Accounts Manager in Tucson to lead the accounts department, optimize collections and lease renewals, and drive sales through strong customer relationships. You will guide payment schedules, monitor histories, and support the General Manager with store operations and staffing.

The role emphasizes high energy, leadership, and excellent communication as you manage a team to meet daily and monthly targets while maintaining brand standards.