Customer Accounts Lead – Renewals & Ownership

Aaron's Inc; Cookeville (TN); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay (Dayforce Wallet)

Career advancement opportunities

Paid time off

Health insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k) with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's Inc. is hiring a Customer Accounts Manager in Cookeville, TN. The role leads the customer accounts department and focuses on collections, renewals, and helping customers achieve ownership of their merchandise.

You will influence team performance while supporting store operations as directed by the General Manager. The role offers comprehensive benefits and opportunities for career growth with an emphasis on strong interpersonal skills, empathy, and effective communication.

Qualifications

• Must be 21+ in the US / 18+ in Canada.
• Valid driver’s license and comply with Driver Qualification Policy.
• DOT certification if required in location (US).
• Able to work a schedule spanning 8:00 am–9:00 pm.
• Able to lift up to 50 lbs solo and 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and secure product and safely operate the company vehicle.
• Support General Manager with customer account recommendations and closing lease agreements.
• Support sales team as needed.

Skills

Interpersonal skills

Empathy

Clear communication

Leadership

Negotiation

Brand protection

Education

High school diploma / GED

Job description

Aaron's Inc. is hiring a Customer Accounts Manager in Cookeville, TN. The role leads the customer accounts department and focuses on collections, renewals, and helping customers achieve ownership of their merchandise.

You will influence team performance while supporting store operations as directed by the General Manager. The role offers comprehensive benefits and opportunities for career growth with an emphasis on strong interpersonal skills, empathy, and effective communication.