Customer Accounts Lead: Relationships & Renewals

Aarons; Lexington (SC); In loco; USD 19.000 - 20.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Medical, dental and vision insurance

401(k) plan with contribution matching

Descrizione del lavoro

Aaron’s in Lexington, SC is seeking a Customer Account Manager to manage customer accounts, update records in the store system, and support the sales team. The role emphasizes relationship building, payment scheduling, and accurate data handling.

You will work closely with the General Manager to assist with renewals, collections, and lease closures, while ensuring excellent customer service and data integrity. Incentive pay is based on performance.

Competenze

• 21+ with a valid driver’s license and clean MVR (US)
• DOT requirements to obtain state certification
• Ability to work 8am–9pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with dolly
• Two years of college or two years of management experience preferred
• High school diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with strong multitasking ability
• Uphold the Aaron’s Brand and protect assets
• Professional appearance

Mansioni

• Maintain and update customer accounts in the store system
• Assist General Manager with account recommendations and payment history
• Second in command to General Manager
• Build authentic customer relationships to support ownership goals and drive sales
• Manage the collections process by counseling customers for renewals
• Review and close lease agreements, collect money and obtain signatures
• Contact customers who have not renewed merchandise
• Maintain contact with customers by phone and home visits
• Update customer information and maintain accuracy
• Oversee accounts staff to meet daily/weekly/monthly goals
• Clean and certify merchandise in the cleaning station
• Complete weekly vehicle maintenance and route sheets
• Load, secure and protect product in the company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Perform other duties as assigned

Conoscenze

Customer service

Communication

Leadership

Formazione

Two years of college or two years of management experience

Descrizione del lavoro

Aaron’s in Lexington, SC is seeking a Customer Account Manager to manage customer accounts, update records in the store system, and support the sales team. The role emphasizes relationship building, payment scheduling, and accurate data handling.

You will work closely with the General Manager to assist with renewals, collections, and lease closures, while ensuring excellent customer service and data integrity. Incentive pay is based on performance.