Customer Accounts Lead — Incentive Pay & Growth

Socket.dev; Kosciusko (MS); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay

Career opportunities

Paid time off

Sunday off

Medical insurance

HSA/FSA

401(k) with match

Employee assistance program

Employee purchase

Job summary

Aaron’s is looking for a Customer Accounts Manager in Mississippi to lead the customer accounts department, drive daily revenue, and oversee lease renewals.

You will build strong customer relationships, counsel customers toward ownership of their merchandise, and support store operations under the General Manager.

This role requires leadership, clear communication, and dedication to Aaron’s brand, with incentive pay and comprehensive benefits as part of the total compensation.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Shares a passion for making a real difference in the lives of others and building strong personal connections.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Conflict resolution

Leadership

Negotiation

Education

High School diploma or GED

Job description

Aaron’s is looking for a Customer Accounts Manager in Mississippi to lead the customer accounts department, drive daily revenue, and oversee lease renewals.

You will build strong customer relationships, counsel customers toward ownership of their merchandise, and support store operations under the General Manager.

This role requires leadership, clear communication, and dedication to Aaron’s brand, with incentive pay and comprehensive benefits as part of the total compensation.