Customer Accounts Analyst: Data Insights & Reporting

RXO; Marietta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with up to 5% company match

Paid time off and holidays

Employee Assistance Program (EAP)

Job summary

RXO is a leading provider of transportation solutions. As a Customer Accounts Analyst, you will support customer-facing analytics and reporting, identify trends, escalate risks, and contribute to data-driven insights.

You will collaborate with senior analysts and managers to resolve customer issues and ensure reporting accuracy, building a foundation in customer analytics and operational support. The role involves trend analysis, operational reporting for reviews, dashboard updates, and

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 1–2 years of experience supporting customers, operations, or analytics functions.
• Experience with Microsoft Office products, particularly Excel and Word.
• Strong analytical mindset with attention to detail.
• Ability to follow established processes while managing multiple priorities.

Responsibilities

• Support trend analysis to surface key performance insights and operational risks for assigned accounts.
• Assist with preparing operational reporting for monthly and quarterly business reviews.
• Support query development, dashboard updates, and standardized report templates under guidance.
• Ensure accuracy and quality of customer deliverables by validating data, proofreading reports, and maintaining consistent formatting.
• Monitor account utilization and flag opportunities or concerns for escalation to senior team members.
• Respond to customer inquiries related to reporting, service performance, and basic operational metrics.

Skills

Analytics

Customer support

Reporting

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

RXO is a leading provider of transportation solutions. As a Customer Accounts Analyst, you will support customer-facing analytics and reporting, identify trends, escalate risks, and contribute to data-driven insights.

You will collaborate with senior analysts and managers to resolve customer issues and ensure reporting accuracy, building a foundation in customer analytics and operational support. The role involves trend analysis, operational reporting for reviews, dashboard updates, and