Director, Customer Analytics & Insights

RXinsider LTD.; Chicago, Northern (IL, KY); Hybrid; USD 122,000 - 219,000; Full time

Job summary

RXinsider LTD. is seeking a Business Analysis Associate Director to lead a team of analysts and transform data assets into actionable insights for product, customer success, and external customers.

You will guide analytics strategy across CDSP, International and PHT segments and partner with customers directly to drive adoption and value realization. You will mentor analysts, develop data models, and present strategic insights to executive leadership while collaborating with product and

Qualifications

• Bachelor's degree in related field, specialized training, or equivalent work experience.
• 8+ years of experience in business analytics or customer success/delivery of analytics products to customers.
• Experience translating product capabilities into customer workflows and implementation approaches.
• Strong ability to engage directly with customers to understand workflows, challenges, and adoption behavior.

Responsibilities

• Lead translating what value means for our customers into actionable analytics.
• Engage with customers directly on analytical insights to hear feedback and continuously improve.
• Continuously evaluate analytics and reporting for product, customer success and customers to ensure insights are easily interpreted and value is evident.
• Partner with innovation teams to ensure insights on adoption and value of new features.
• Manages team of business analysts to respond to cross-segment data needs.
• Drives development of new data models to support product direction.
• Lead with a customer-centric view and test analytics with customers.
• Provide expert analysis and present strategic insights to executive leadership.

Skills

Data analysis

Process design

Executive comms

Strategic PM

Power BI

Business strategy

Leadership

Education

Bachelor's degree

Tools

Power BI

Job description

RXinsider LTD. is seeking a Business Analysis Associate Director to lead a team of analysts and transform data assets into actionable insights for product, customer success, and external customers.

You will guide analytics strategy across CDSP, International and PHT segments and partner with customers directly to drive adoption and value realization. You will mentor analysts, develop data models, and present strategic insights to executive leadership while collaborating with product and