Analyst, Customer Accounts

RXO; Marietta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with up to 5% company match

Paid time off and holidays

Employee Assistance Program (EAP)

Job summary

RXO is a leading provider of transportation solutions. As a Customer Accounts Analyst, you will support customer-facing analytics and reporting, identify trends, escalate risks, and contribute to data-driven insights.

You will collaborate with senior analysts and managers to resolve customer issues and ensure reporting accuracy, building a foundation in customer analytics and operational support. The role involves trend analysis, operational reporting for reviews, dashboard updates, and

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 1–2 years of experience supporting customers, operations, or analytics functions.
• Experience with Microsoft Office products, particularly Excel and Word.
• Strong analytical mindset with attention to detail.
• Ability to follow established processes while managing multiple priorities.

Responsibilities

• Support trend analysis to surface key performance insights and operational risks for assigned accounts.
• Assist with preparing operational reporting for monthly and quarterly business reviews.
• Support query development, dashboard updates, and standardized report templates under guidance.
• Ensure accuracy and quality of customer deliverables by validating data, proofreading reports, and maintaining consistent formatting.
• Monitor account utilization and flag opportunities or concerns for escalation to senior team members.
• Respond to customer inquiries related to reporting, service performance, and basic operational metrics.

Skills

Analytics

Customer support

Reporting

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Customer Accounts Analyst at RXO, you will support customer-facing analytics and reporting by identifying trends, escalating risks, and contributing to data-driven insights. You will work closely with senior analysts and managers to help resolve customer issues, support reviews, and ensure reporting accuracy. Join our growing, dynamic team and build a strong foundation in customer analytics and operational support.

What your day-to-day will look like:

• Support trend analysis to surface key performance insights and operational risks for assigned accounts
• Assist with preparing operational reporting for monthly and quarterly business reviews
• Support query development, dashboard updates, and standardized report templates under guidance
• Ensure accuracy and quality of customer deliverables by validating data, proofreading reports, and maintaining consistent formatting
• Monitor account utilization and flag opportunities or concerns for escalation to senior team members
• Respond to customer inquiries related to reporting, service performance, and basic operational metrics

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience
• 1–2 years of experience supporting customers, operations, or analytics functions
• Experience with Microsoft Office products, particularly Excel and Word
• Strong analytical mindset with attention to detail
• Ability to follow established processes while managing multiple priorities

It'd be great if you also have:

• Experience working with customer-facing reports or operational metrics
• Strong written and verbal communication skills
• Ability to collaborate effectively in a team-based, fast-paced environment
• Willingness to learn and grow into greater analytical and customer ownership over time

Why Join Us:

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We're a leading provider of asset-light transportation. We create more efficient ways for shippers and carriers to move freight. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We're looking forward to getting to know you!

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here. We're a leading provider of asset-light transportation. We create more efficient ways for shippers and carriers to move freight. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We're looking forward to getting to know you!