Customer Accounts & Data Admin Specialist

Embedded Shishya; Seattle (WA); On-site; USD 58,000 - 85,000; Full time

Job summary

Nestlé USA is seeking an Associate, Customer Account to support Account Directors and Managers in achieving sales objectives through customer account assistance, distributor coordination, and systems administration.

Responsibilities include trade auditing, post-audit claims, distributor coordination, and maintaining item data, pricing, and contracts across internal systems. Strong MS Office and collaboration skills are essential.

Qualifications

• Bachelor’s degree preferred or 1–2 years of relevant professional experience.
• Experience in administrative, analytical, sales support, customer support, or related roles preferred.
• Strong organization, time management, attention to detail, and accuracy.
• Proficiency in Microsoft Office Suite, with familiarity in SharePoint and collaboration tools.
• Ability to work independently, manage multiple priorities, communicate effectively, and collaborate with cross-functional partners.

Responsibilities

• Trade Auditing/Analysis (40%): support deduction analysis, reconciliation, and documentation with Account Management and Sales Finance.
• Manage post-audit claims, including undisputed claim resolution and disputed claim tracking.
• Research and resolve deduction discrepancies; follow up on complex claims and participate in meetings as needed.
• Drive collection of unauthorized deductions and credits while supporting profitable business performance.
• Support customer metric forecasting, planning tool inputs, and alignment between customer and internal systems.
• Reconcile customer forecasts with Nestlé forecasts and support item setup and financial reconciliations.
• Customer Distributor Support (10%): coordinate logistics with Nestlé Retail Services and prepare materials for distributor touchpoints.
• Customer Account Team Support & Systems Administration (50%): maintain customer data, pricing, UPCs, and support item setup in systems; coordinate planning meetings; manage automated reporting and pricing discrepancies.

Skills

Bachelor degree or related experience

Sales support

Analytical

Organization

MS Office

SharePoint

Communication

Education

Bachelor’s degree preferred

Tools

Microsoft Office

SharePoint

Job description

Nestlé USA is seeking an Associate, Customer Account to support Account Directors and Managers in achieving sales objectives through customer account assistance, distributor coordination, and systems administration.

Responsibilities include trade auditing, post-audit claims, distributor coordination, and maintaining item data, pricing, and contracts across internal systems. Strong MS Office and collaboration skills are essential.