Customer Account & Sales Support Specialist

Nestlé S.A.; Solon (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Nestlé USA in Solon, OH is seeking a Customer Account Associate - Grocery West to support the Account Director and Managers with retail execution coordination, reporting, and systems administration. You’ll coordinate materials, manage customer data, support item set-ups and planning sessions, and help ensure forecast accuracy.

Nestlé offers competitive compensation, bonus eligibility, and a broad benefits package.

Qualifications

• Bachelor’s degree preferred, or 1–2 years of relevant professional experience.
• Sales support, customer support, administrative, analytical, Field Sales Representative, or Customer Account Analyst experience preferred.
• Strong organization, time management, attention to detail, and accuracy.
• Proficiency in Microsoft Office Suite, with familiarity in SharePoint and collaboration tools.
• Ability to work independently, manage priorities, communicate clearly, and collaborate across functions.

Responsibilities

• Retail Execution Support
• Coordinate retail execution materials, NRS workbooks, sell sheets, and distribution activities.
• Prepare upcoming NRS materials and participate in regular NRS touchpoints.
• Monitor out-of-stock reporting, sales impact, and follow-up communications.
• Customer Account Team Support & Systems Administration
• Maintain customer forms, item data, product attributes, pricing, UPCs, dimensions, and customer item records.
• Support item setup in customer systems, including new item launches and customer initiatives.
• Coordinate planning meetings, including JBP, ICP, and internal business planning sessions.
• Manage automated customer reporting, reset calendars, category update submissions, and related forms.
• Coordinate sample ordering and related follow-up.
• Support deduction analysis with Account Managers and Sales Finance.
• Support customer metric forecasting, trade events, planning inputs, and system alignment to ensure forecast accuracy.
• Reconcile customer and internal forecasts and support trade management, new item setup, and financial reconciliations.

Skills

Sales support

Customer support

Administrative

Analytical

Microsoft Office

SharePoint

Organized

Prioritization

Communication

Cross-functional

Education

Bachelor’s degree or 1–2 years of relevant professional experience

Job description

Nestlé USA in Solon, OH is seeking a Customer Account Associate - Grocery West to support the Account Director and Managers with retail execution coordination, reporting, and systems administration. You’ll coordinate materials, manage customer data, support item set-ups and planning sessions, and help ensure forecast accuracy.

Nestlé offers competitive compensation, bonus eligibility, and a broad benefits package.