Customer Account Specialist — Upgrades, Support & Growth

Golden Gate Generations; San Francisco (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Commission + bonus opportunities

Weekly pay

Cell phone stipend

Ongoing training and development

Job summary

Golden Gate Generations is hiring a Customer Account Specialist in San Francisco to provide hands-on support for wireless accounts, products, upgrades, and service options. You will work directly with customers to understand needs, explain options, and guide them through the account and purchasing process from start to finish.

This role emphasizes strong customer service, product knowledge, and team collaboration, with compensation including hourly pay, commissions, weekly pay, and ongoing

Qualifications

• Experience in customer service, retail, hospitality, restaurants, front desk, sales or other people-facing roles is a strong foundation and training will be provided.

Responsibilities

• Assist customers with account questions and service needs
• Review account options and recommend appropriate products or services
• Explain device features, pricing, promotions, and upgrades
• Support new account setup and existing account changes
• Help customers compare wireless products and available options
• Maintain a professional and organized customer experience
• Follow up with customers when additional support is needed
• Work alongside the team toward service and performance goals

Skills

Customer service

Retail experience

People-facing roles

Job description

Golden Gate Generations is hiring a Customer Account Specialist in San Francisco to provide hands-on support for wireless accounts, products, upgrades, and service options. You will work directly with customers to understand needs, explain options, and guide them through the account and purchasing process from start to finish.

This role emphasizes strong customer service, product knowledge, and team collaboration, with compensation including hourly pay, commissions, weekly pay, and ongoing