Customer Account Specialist

Golden Gate Generations; San Francisco (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Commission + bonus opportunities

Weekly pay

Cell phone stipend

Ongoing training and development

Job summary

Golden Gate Generations is hiring a Customer Account Specialist in San Francisco to provide hands-on support for wireless accounts, products, upgrades, and service options. You will work directly with customers to understand needs, explain options, and guide them through the account and purchasing process from start to finish.

This role emphasizes strong customer service, product knowledge, and team collaboration, with compensation including hourly pay, commissions, weekly pay, and ongoing

Qualifications

• Experience in customer service, retail, hospitality, restaurants, front desk, sales or other people-facing roles is a strong foundation and training will be provided.

Responsibilities

• Assist customers with account questions and service needs
• Review account options and recommend appropriate products or services
• Explain device features, pricing, promotions, and upgrades
• Support new account setup and existing account changes
• Help customers compare wireless products and available options
• Maintain a professional and organized customer experience
• Follow up with customers when additional support is needed
• Work alongside the team toward service and performance goals

Skills

Customer service

Retail experience

People-facing roles

Job description

We're expanding our San Francisco team and hiring a Customer Account Specialist to provide hands-on support to customers with wireless accounts, products, upgrades, and service options. You'll work directly with customers to understand what they need, explain available options, and help make the account and purchasing process straightforward from start to finish.

Your Day-to-Day

• Assist customers with account questions and service needs
• Review account options and recommend appropriate products or services
• Explain device features, pricing, promotions, and upgrades
• Support new account setup and existing account changes
• Help customers compare wireless products and available options
• Maintain a professional and organized customer experience
• Follow up with customers when additional support is needed
• Work alongside the team toward service and performance goals

Experience

Experience in customer service, retail, hospitality, restaurants, front desk, sales, account support, or other people-facing positions can provide a strong foundation for this role. Training is provided to help you learn our products, services, customer account processes, and approach to customer support.

• $20–$26/hour
• Commission + bonus opportunities
• Weekly pay
• Partial cell phone compensation
• Ongoing training and development

Build Your Experience

If you enjoy helping people, solving customer needs, and building professional skills in a team environment.