Hybrid IT Support & Onboarding Specialist

Golden Gate Regional Center (GGRC); San Francisco (CA); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical and Dental benefits

10% employer contribution to 403(b)

Paid holidays and vacation

Job summary

Golden Gate Regional Center (GGRC) seeks a Technical Support Assistant to manage onboarding and offboarding, including accounts, devices, access, and migrations. You will travel between GGRC offices in San Francisco, San Mateo, and Marin, supporting staff with a customer‑focused help desk approach.

The role combines in‑office and remote work in a hybrid setup, with responsibilities across hardware deployment, account management, and IT project contributions.

Qualifications

• Associate degree in a computer‑related field or equivalent experience.
• Experience troubleshooting new hire account and login issues.
• 2+ years in a help desk/IT support role, preferably tech.
• Familiar with Microsoft 365, Zoom, DocuSign and cloud apps.
• Experience administering enterprise applications and hardware.
• Knowledge of Windows/Android hardware, Office and VPN basics.
• Familiar with Microsoft cloud services (Entra, SharePoint, Exchange, Intune).
• Knowledge of enterprise VOIP and remote access software.

Responsibilities

• Serve as first contact for new hire technical questions and support.
• Create accounts per agency standards and deploy equipment to staff.
• Configure devices (laptops, phones) for new staff and manage access changes.
• Reset accounts and prepare returned equipment for new staff.
• Document issues and prioritize help desk requests through to resolution.
• Maintain IT inventory, assets, and procurement records; monitor daily systems.

Skills

Customer service

Troubleshooting

Help desk

Communication

Problem solving

Time management

Team collaboration

Attention to detail

Education

Associate degree in computer field

Tools

Microsoft 365

Zoom

DocuSign

SharePoint

Exchange

Intune

Windows

Microsoft Entra

Job description

Golden Gate Regional Center (GGRC) seeks a Technical Support Assistant to manage onboarding and offboarding, including accounts, devices, access, and migrations. You will travel between GGRC offices in San Francisco, San Mateo, and Marin, supporting staff with a customer‑focused help desk approach.

The role combines in‑office and remote work in a hybrid setup, with responsibilities across hardware deployment, account management, and IT project contributions.