Customer Account Specialist

IPS Packaging & Automation; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

No nights or weekends

Paid holidays, vacation, and PTO

Comprehensive benefits package

401(k) with company contributions

On-site gym and amenities

Job summary

IPS Packaging & Automation is seeking a Customer Service Representative to support designated Sales Account Managers and customers in a fast-paced setting. You will handle email and phone communication, process sales orders in ERP, review margins, and coordinate across departments to meet deadlines.

The ideal candidate has a High School Diploma, strong multitasking ability, and good verbal/written communication. Prior CS experience and familiarity with order entry and freight are a plus.

Qualifications

• High School Diploma or equivalent.
• Ability to multitask and work in a fast-paced environment.
• Type 30+ words per minute.
• Effective verbal and written communication skills.
• Ability to work independently and in a team.
• Strong organizational skills and attention to detail.
• Experience with order entry and freight is a plus.
• Bachelor’s degree in Business Administration or related field preferred.
• 1-3 years of Customer Service Representative experience preferred.

Responsibilities

• Communicate professionally via email and phone.
• Maintain organizational system to balance ongoing tasks.
• Enter sales orders through ERP system with sales accounts managers.
• Review margins on sales orders and adjust as needed.
• Review customer purchase orders for accuracy and coordinate with sales.
• Coordinate with purchasing, sourcing, accounting, IT, transportation, and warehouse to meet deadlines.
• Work with manufacturers for direct shipments and follow up to meet deadlines.
• Complete new customer setup and maintain Customer Maintenance.
• Maintain customer account information including contacts, freight, and custom items.
• Review designated reports to keep customers and sales current and accurate.
• Process freight quotes, track shipments, arrange couriers for expedited orders, request PODs.
• Process RMA requests and forms.
• Assist customers calling the service line with orders, invoices, questions, and concerns.
• Support other duties as assigned by the Customer Account Manager.

Skills

Multitasking

Type 30+ wpm

Communication skills

Independent and team oriented

Verbal and written communication

Basic computer skills

Attention to detail

High School Diploma

Customer service experience

Familiarity with order entry and freig

Education

Bachelor’s degree in Business Administration or related field

Job description

Summary

The Customer Service Representative reports to the Customer Account Manager and works with designated Sales Account Managers and their respective customers in a quick-paced environment to provide exceptional customer support.

Responsibilities

• Communicate professionally and proficiently via email and over the phone
• Maintain organizational system to efficiently balance ongoing tasks throughout the day
• Enter sales orders through ERP system, working closely with sales account managers in a quick-paced environment
• Actively review margins on sales orders and appropriately maintain or increase the orders as needed
• Review customer purchase orders for accuracy and address issues with sales managers and customers
• Coordinate with other departments such as purchasing, sourcing, accounting, IT, transportation, and the warehouse staff to meet customer requirements in a designated timeframe
• Work with manufacturers for direct shipments and follow up to meet deadlines
• Complete new customer setup and maintain Customer Maintenance
• Maintain customer account information pertaining to contacts, freight, and custom items
• Continuous review of designated reports to keep customers and sales current and accurate
• Process freight quotes, obtain tracking information, arrange couriers for expedited shipments, and request POD’s
• Process RMA requests and forms
• Assist customers calling the customer service number in regard to orders, invoices, questions, and concerns
• Additional duties and responsibilities as assigned by the Customer Account Manager

Essential Skills and Experience

• High School Diploma
• Ability to multitask and work in a fast-paced environment
• Type 30+ wpm
• Ability to communicate with various levels inside and outside of the organization
• Ability to work independently and in a team; this environment is critical for success in this position.
• Effective verbal and written communication skills
• Basic computer skills and knowledge
• Strong organizational skills with attention to detail
• Bachelor’s degree in Business Administration or related field preferred
• 1-3 years of Customer Service Representative experience preferred
• Familiarity with order entry and freight

What We Offer

• No nights or weekends
• Paid holidays, vacation, and PTO
• Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, short- and long-term disability, voluntary supplemental coverage
• Employee Assistance Program (EAP)
• 401(k) with company contributions
• Modern campus perks include an on-site gym, pickleball court, monthly food trucks, and an on-site ice cream machine!