Customer Account Specialist - Growth & Tech Support

Modalways; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development opportunities

Career growth within a technology‑foc­

Company growth

Job summary

Modalways in Austin, TX is seeking a customer-focused Customer Account Representative to join our team. You will be the primary contact for customers, helping with account-related questions and service requests, and guiding them through available services.

Ideal candidates have strong communication, attention to detail, and enjoy teamwork. The role offers full-time employment, health insurance, paid time off, and opportunities for professional development within a tech-focused company.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Excellent organization and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as a primary point of contact for customers regarding account-related questions and service requests.
• Assist customers with account updates, general inquiries, and service information.
• Provide clear explanations of available services and account procedures.
• Follow up on customer requests to ensure timely resolution.
• Maintain accurate customer account records and service documentation.
• Coordinate with internal departments to address customer needs.

Skills

Verbal communication

Interpersonal skills

Positive attitude

Attention to detail

Teamwork / independence

Education

High school diploma or equivalent

Job description

Modalways in Austin, TX is seeking a customer-focused Customer Account Representative to join our team. You will be the primary contact for customers, helping with account-related questions and service requests, and guiding them through available services.

Ideal candidates have strong communication, attention to detail, and enjoy teamwork. The role offers full-time employment, health insurance, paid time off, and opportunities for professional development within a tech-focused company.