Customer Account Specialist - Growth & Training

Alphabe Insight Inc; Oklahoma City (OK); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Professional development

Team environment

Training opportunities

Meaningful impact

Dynamic workplace

Job summary

Entertainment Travel Associates seeks a motivated Customer Account Representative to build and maintain strong relationships, assist with account-related inquiries, and communicate product options to customers. This role emphasizes service quality, problem solving, and professional growth within a collaborative team.

Candidates will engage with customers to understand needs, propose suitable solutions, and ensure accurate account information, while contributing to team targets in a dynamic

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused attitude and professional approach.
• Good organizational skills and attention to detail.
• Ability to build rapport and establish trust with customers.
• Problem-solving skills and willingness to learn.
• Previous customer service or account-related experience is a plus, but not required.

Responsibilities

• Build and maintain positive relationships with existing and prospective customers.
• Assist customers with general account questions and service-related needs.
• Provide clear information about products, services, and available options.
• Identify customer needs and recommend suitable solutions.
• Follow up on customer inquiries to support a positive experience.
• Maintain accurate account information and assist with routine account updates.
• Collaborate with team members to achieve customer satisfaction and performance goals.

Skills

Communication

Customer focus

Organizational skills

Rapport building

Problem solving

CS experience

Job description

Entertainment Travel Associates seeks a motivated Customer Account Representative to build and maintain strong relationships, assist with account-related inquiries, and communicate product options to customers. This role emphasizes service quality, problem solving, and professional growth within a collaborative team.

Candidates will engage with customers to understand needs, propose suitable solutions, and ensure accurate account information, while contributing to team targets in a dynamic