Customer Account Representative

Modalways; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development opportunities

Career growth within a technology‑foc­

Company growth

Job summary

Modalways in Austin, TX is seeking a customer-focused Customer Account Representative to join our team. You will be the primary contact for customers, helping with account-related questions and service requests, and guiding them through available services.

Ideal candidates have strong communication, attention to detail, and enjoy teamwork. The role offers full-time employment, health insurance, paid time off, and opportunities for professional development within a tech-focused company.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Excellent organization and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as a primary point of contact for customers regarding account-related questions and service requests.
• Assist customers with account updates, general inquiries, and service information.
• Provide clear explanations of available services and account procedures.
• Follow up on customer requests to ensure timely resolution.
• Maintain accurate customer account records and service documentation.
• Coordinate with internal departments to address customer needs.

Skills

Verbal communication

Interpersonal skills

Positive attitude

Attention to detail

Teamwork / independence

Education

High school diploma or equivalent

Job description

About the Role

Modalways is seeking a motivated and customer-focused Customer Account Representative to join our team in Austin, TX. This position is ideal for someone who enjoys working with people, building professional relationships, and helping customers navigate account-related questions and service requests.

Key Responsibilities

• Serve as a primary point of contact for customers regarding account-related questions and service requests.


• Assist customers with account updates, general inquiries, and service information.


• Provide clear explanations of available services and account procedures.


• Follow up on customer requests to ensure timely resolution.


• Maintain accurate customer account records and service documentation.


• Coordinate with internal departments to address customer needs.

Qualifications

• High school diploma or equivalent.


• Strong verbal communication and interpersonal skills.


• Positive attitude and willingness to learn.


• Excellent organization and attention to detail.


• Ability to work independently and as part of a team.

Benefits:

• Health insurance


• Paid time off


• Professional development opportunities


• Career growth within a technology-focused company

Employment Type: Full-Time, W-2 employee.