Customer Accounts Coordinator — Onboarding & Service Support

CLP Circular Services; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

FSA

401k with company match

Paid Time Off

EAP

Tuition reimbursement

Job summary

Circular Services in Austin, TX is seeking a Customer Account Coordinator to manage the full lifecycle of customer accounts, from initial setup through ongoing support. This role coordinates service and equipment delivery with Dispatch and communicates service expectations to customers.

The position requires strong attention to detail and the ability to coordinate multiple priorities in a fast-paced environment.

Qualifications

• 2+ years of account support and customer onboarding.
• Strong written and verbal communication skills.
• Experience researching and resolving service discrepancies.
• Proficiency in Microsoft Office and customer management systems.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to customer questions regarding service frequency, added services, and contact information.
• Set up new customer accounts and associated information.
• Maintain customer accounts and process requested accounts or service changes accurately and timely.
• Investigate service discrepancies including missed pickups, unrequested pickups, grading discrepancies, duplicate dispatches, and erroneous hauls.
• Work closely with Accounting and operations to review and resolve customer account issues.
• Provide customers with requested documentation such as COIs, W9s, ACH forms, weight statements, and educational materials.
• Prepare and distribute required weekly and monthly reports including tonnage reports, environmental reports, CODs, and other customer‑specific service documentation.

Skills

Account support

Customer onboarding

Communication skills

MS Office

CRM systems

Attention to detail

Tools

Cie Trade

Job description

Circular Services in Austin, TX is seeking a Customer Account Coordinator to manage the full lifecycle of customer accounts, from initial setup through ongoing support. This role coordinates service and equipment delivery with Dispatch and communicates service expectations to customers.

The position requires strong attention to detail and the ability to coordinate multiple priorities in a fast-paced environment.