Customer Experience Specialist - Tech Growth

Modalways; Miami (FL); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

Professional development opportunities

Career growth within a technology-foc­

Career growth within a technology‑foc­

Zusammenfassung

Modalways in Miami is seeking a friendly and professional Customer Service Representative to support client communications and service operations. You will handle inquiries via phone and email, maintain accurate records, and coordinate with internal teams to ensure a high-quality customer experience.

Ideal candidates will have a High school diploma, strong verbal and written communication, and the ability to multitask in a fast-paced office.

Qualifikationen

• High school diploma or equivalent is required.
• Previous customer service, call center, or administrative experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask in a professional office environment.
• Basic computer proficiency (Microsoft Office / Google Workspace).
• Reliable, detail-oriented, and customer-focused.

Aufgaben

• Respond to inbound client inquiries via phone, email, and internal systems.
• Document customer interactions and maintain organized service records.
• Coordinate with internal departments to resolve client concerns.
• Track open requests and ensure timely follow-up.
• Support onboarding and service assistance for new clients.
• Follow company procedures and customer service standards.
• Provide general administrative support as needed.

Kenntnisse

Customer service

Communication

Multitasking

Office software

Ausbildung

High school diploma

Tools

Microsoft Office

Google Workspace

Jobbeschreibung

Modalways in Miami is seeking a friendly and professional Customer Service Representative to support client communications and service operations. You will handle inquiries via phone and email, maintain accurate records, and coordinate with internal teams to ensure a high-quality customer experience.

Ideal candidates will have a High school diploma, strong verbal and written communication, and the ability to multitask in a fast-paced office.