Client Service Associate — Growth & Training Path

NextShining; New York (NY); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Career growth opportunities

Professional development

Structured training and ongoing支持

Hands-on client experience

Collaborative work environment

Job summary

NextShining is seeking a personable and motivated Client Service Associate to join our team in New York, NY. In this role, you will serve as an important point of contact for our clients, helping answer questions, provide information, resolve concerns, and ensure each interaction reflects our commitment to excellent service.

This position is ideal for someone who enjoys communicating with people, stays organized in a fast-paced environment, and wants to develop valuable skills in client

Qualifications

• Excellent verbal and written communication skills.
• Professional and approachable interpersonal style.
• Strong organizational and time management abilities.
• Ability to listen carefully and understand client needs.
• Strong problem solving and critical thinking skills.
• Comfortable working independently and as part of a team.
• Ability to manage multiple responsibilities while maintaining attention to detail.
• Positive attitude and willingness to learn.
• Dependable, adaptable, and results-oriented.
• Basic computer and administrative skills.

Responsibilities

• Serve as a professional point of contact for clients and customers
• Respond to client questions and provide accurate information about services
• Assist with resolving general client concerns in a timely and professional manner
• Build and maintain positive relationships with clients
• Coordinate with internal team members to ensure client needs are addressed
• Maintain accurate records of client interactions and requests
• Follow up with clients when necessary to ensure satisfaction
• Identify opportunities to improve the overall client experience
• Support daily client service and administrative operations
• Represent NextShining with professionalism and a customer-focused attitude

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Active listening

Problem solving

Independent work

Teamwork

Attention to detail

Learning mindset

Tools

Basic computer skills

Job description

NextShining is seeking a personable and motivated Client Service Associate to join our team in New York, NY. In this role, you will serve as an important point of contact for our clients, helping answer questions, provide information, resolve concerns, and ensure each interaction reflects our commitment to excellent service.

This position is ideal for someone who enjoys communicating with people, stays organized in a fast-paced environment, and wants to develop valuable skills in client