Customer Support Assistant

NextShining; Houston (TX); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Career development opportunities

Training and learning new systems

Collaborative work environment

Job summary

NextShining in Houston, TX is seeking a Customer Support Assistant to help customers with questions, requests, and ensure professional service. This role emphasizes building strong customer experiences and accurate information handling.

You will work with internal teams to maintain information quality, follow up on needs, and contribute to a smooth overall customer experience. Ideal candidates are organized, approachable, and detail-oriented.

Qualifications

• Excellent verbal and written communication skills.
• Professional, customer-focused attitude.
• Organized with strong time-management and attention to detail.
• Able to manage multiple tasks and priorities independently or in a team.
• Comfortable using computers and learning new systems.
• Reliable, adaptable, and eager to learn.

Responsibilities

• Respond to customer questions and requests in a timely manner.
• Provide general information about company services and processes.
• Identify customer needs and offer appropriate guidance or solutions.
• Maintain accurate records of customer interactions and requests.
• Follow up on open inquiries as needed.
• Escalate complex issues to the appropriate team.
• Coordinate with internal teams to resolve customer concerns.
• Maintain a professional and positive attitude in all interactions.
• Support administrative and operational tasks related to customer service.
• Help maintain high standards of service and customer satisfaction.

Skills

Verbal communication

Written communication

Customer-focused

Organization

Time management

Multitasking

Detail-oriented

Teamwork

Problem-solving

Adaptability

Job description

NextShining is a growing company focused on creating meaningful brand experiences and building strong connections between businesses and their audiences. We believe that great brands stand out through clear communication, positive customer interactions, and memorable experiences.

We are looking for motivated individuals who enjoy working with people, representing a brand professionally, and contributing to a collaborative and growth-oriented environment.

Job Description

NextShining is seeking a Customer Support Assistant to join our team in Houston, TX.

In this role, you will assist customers with questions, requests, and general support while helping ensure every interaction is handled professionally and efficiently. You will also work closely with internal team members to maintain accurate information, follow up on customer needs, and contribute to a smooth overall customer experience.

This position is ideal for someone who is organized, approachable, detail-oriented, and comfortable communicating with different types of customers.

Responsibilities

• Respond to customer questions and support requests in a professional and timely manner.
• Assist customers with general information regarding company services and processes.
• Identify customer needs and provide appropriate guidance or solutions.
• Maintain accurate records of customer interactions and requests.
• Follow up on open inquiries when necessary.
• Escalate complex matters to the appropriate team member or department.
• Coordinate with internal teams to help resolve customer concerns.
• Maintain a professional and positive approach during customer interactions.
• Support administrative and operational tasks related to customer service.
• Help maintain high standards of service and customer satisfaction.

Qualifications

• Strong verbal and written communication skills.
• Professional and customer-focused attitude.
• Excellent organizational and time-management skills.
• Ability to manage multiple tasks and priorities.
• Strong attention to detail.
• Comfortable using computers and learning new systems.
• Ability to work effectively both independently and as part of a team.
• Strong problem-solving and interpersonal skills.
• Reliable, adaptable, and willing to learn.

Additional Information

• Competitive salary of $37,000–$41,000 per year.
• Full-time employment.
• Professional growth opportunities.
• Opportunities to develop customer service, communication, and organizational skills.
• Supportive and collaborative work environment.
• Training and opportunities to learn new systems and processes.
• Career development opportunities as the company continues to grow.
• Experience working within a dynamic and evolving organization.