Client Accounts Coordinator — Growth & Impact

NextShining; Kansas City (MO); On-site; USD 49,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment

Career growth opportunities

Collaborative work environment

Job summary

NextShining is seeking a Service Account Coordinator to act as the bridge between clients, internal teams, and service operations. You will organize requests, maintain records, and ensure client needs are met with professionalism and timeliness.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment, delivering accurate information and proactive support to strengthen client relationships and service delivery.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.
• Professional and customer-focused communication style.
• Comfortable working independently and collaborating with a team.
• Strong problem-solving and critical-thinking skills.
• Ability to learn new systems, tools, and processes quickly.
• Basic proficiency with computers, email, spreadsheets, and business software.
• Reliable, adaptable, and committed to delivering high-quality work.

Responsibilities

• Coordinate day-to-day activities related to assigned client accounts.
• Serve as a professional point of contact for clients regarding service requests and account updates.
• Track service requests, appointments, documentation, and follow-up activities.
• Communicate effectively with internal departments to ensure client needs are addressed.
• Maintain accurate and organized account records.
• Assist with scheduling, coordination, and administrative account support.
• Follow up on outstanding requests and help resolve service-related concerns.
• Provide clients with timely updates regarding their accounts and services.
• Identify opportunities to improve account organization and customer satisfaction.
• Support the team with reporting, documentation, and other operational responsibilities.
• Maintain professionalism and confidentiality when handling client and company information.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Attention to detail

Independent work

Team collaboration

Problem solving

Adaptability

Technical proficiency

Job description

NextShining is seeking a Service Account Coordinator to act as the bridge between clients, internal teams, and service operations. You will organize requests, maintain records, and ensure client needs are met with professionalism and timeliness.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment, delivering accurate information and proactive support to strengthen client relationships and service delivery.