Account Relationship Specialist

NextShining; Miami (FL); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Professional development

Supportive work environment

Exposure to multiple business areas

Job summary

NextShining is seeking an Account Representative to serve as a primary point of contact for clients, maintain strong relationships, coordinate with internal teams, and ensure a professional, consistent client experience.

The ideal candidate is organized, service‑oriented, and confident communicating across departments, with the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Organized, service‑oriented professional with multitasking ability.
• Able to manage multiple client accounts and priorities in a fast‑paced environment.
• Strong problem‑solving and decision‑making capabilities.
• Detail‑oriented with accurate record-keeping.
• Reliable, proactive, and team‑oriented.
• Willingness to learn new processes and tools.
• Ability to build rapport and maintain professional relationships.

Responsibilities

• Build and maintain positive relationships with assigned clients and accounts.
• Serve as a primary point of contact for client questions, requests, and general account support.
• Understand client needs and help identify appropriate solutions.
• Coordinate with internal departments to ensure timely completion of client requests.
• Provide clear and professional communication throughout the customer relationship.
• Maintain accurate account information, notes, and activity records.
• Follow up with clients regarding ongoing requests, updates, and service needs.
• Assist with account retention and long-term relationship development.
• Identify opportunities to improve the client experience.
• Participate in team meetings, training sessions, and professional development activities.
• Maintain a strong understanding of company services, processes, and standards.

Skills

Communication

Organization

Multitasking

Adaptability

Customer focus

Problem solving

Attention to detail

Reliability

Rapport building

Teamwork

Job description

NextShining is seeking an Account Representative to serve as a primary point of contact for clients, maintain strong relationships, coordinate with internal teams, and ensure a professional, consistent client experience.

The ideal candidate is organized, service‑oriented, and confident communicating across departments, with the ability to manage multiple priorities in a fast-paced environment.