Client Services Coordinator

Alphabe Insight Inc; Houston (TX); On-site; USD 47,000 - 53,000; Full time

Benefits offered by this job

Competitive salary

Professional growth opportunities

Training and ongoing learning

Supportive and collaborative work env

Opportunity to take on additional resk

Transferable skills development

Job summary

NextShining in Houston, TX is seeking a Service Account Assistant to provide administrative and operational support for client accounts, ensuring a smooth and positive customer experience.

You will coordinate requests with internal teams, maintain accurate records, assist with documentation, and help manage day-to-day account activities while upholding confidentiality. This role offers growth, training opportunities, and a collaborative environment as the company expands.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Detail-oriented with the ability to maintain accurate records.
• Professional and customer-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently and as part of a team.
• Strong problem-solving and interpersonal skills.
• Basic proficiency with computers, email, spreadsheets, and business software.
• Willingness to learn new systems, processes, and account management practices.

Responsibilities

• Assist with the daily management and support of client accounts.
• Respond to client questions and service requests in a professional and timely manner.
• Maintain accurate account records, documentation, and client information.
• Coordinate with internal departments to help resolve account-related requests.
• Prepare reports, documents, account updates, and other administrative materials.
• Monitor account activity and follow up on outstanding requests or documentation.
• Assist account representatives with scheduling, organization, and client communication.
• Help identify opportunities to improve the overall client service experience.
• Maintain confidentiality when handling client and company information.
• Support additional administrative and operational projects as needed.

Skills

Communication

Organization

Detail-oriented

Customer-focused

Multitasking

Teamwork

Problem solving

Computer basics

Tools

Spreadsheets

Email

Business software

Job description

NextShining in Houston, TX is seeking a Service Account Assistant to provide administrative and operational support for client accounts, ensuring a smooth and positive customer experience.

You will coordinate requests with internal teams, maintain accurate records, assist with documentation, and help manage day-to-day account activities while upholding confidentiality. This role offers growth, training opportunities, and a collaborative environment as the company expands.