Customer Account Specialist: Fast, Precise Order Support

Advita Ortho; Gainesville (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Advita Ortho in Gainesville, FL is seeking an Associate Customer Account Specialist to support the Customer Service department. You will handle calls, process orders, and ensure accurate and expedited service for customers while upholding the company's quality standards.

The role emphasizes collaboration with independent agencies, problem resolution across orders and invoices, and proactive communication to keep customers satisfied in a healthcare-focused environment.

Qualifications

• Associate's Degree required; Bachelor's degree preferred.
• Relevant experience can offset the required education.
• 2 years of customer service experience required; healthcare experience preferred.

Responsibilities

• Partner with independent agencies to focus on service requests and timely closures.
• Optimize fill rate for assigned accounts.
• Receive, evaluate, verify and process orders.
• Validate orders for accuracy and flag inconsistencies.
• Advocate for customers across Advita to resolve issues.
• Investigate invoice discrepancies prior to credits/rebills.

Skills

Excellent organization

Interpersonal skills

Communication skills

Attention to detail

Independent judgment

Learn new tools and systems

Education

Associate's Degree

Bachelor's Degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Advita Ortho in Gainesville, FL is seeking an Associate Customer Account Specialist to support the Customer Service department. You will handle calls, process orders, and ensure accurate and expedited service for customers while upholding the company's quality standards.

The role emphasizes collaboration with independent agencies, problem resolution across orders and invoices, and proactive communication to keep customers satisfied in a healthcare-focused environment.