Patient Care & Order Support Specialist

Byram Healthcare Centers Inc; Anaheim (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Job summary

Accendra Health is seeking a Customer Service Representative to provide a positive experience for patients by educating them on products and services, addressing concerns, and processing supply orders in a high-volume inbound call center.

The role emphasizes strong communication, the ability to navigate multiple platforms, and a commitment to meeting KPIs while delivering compassionate service across our nationwide network.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPIs.
• Perform other duties as required.

Skills

Customer service

Written & verbal communication

Interpersonal skills

Problem solving

Adaptability

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Accendra Health is seeking a Customer Service Representative to provide a positive experience for patients by educating them on products and services, addressing concerns, and processing supply orders in a high-volume inbound call center.

The role emphasizes strong communication, the ability to navigate multiple platforms, and a commitment to meeting KPIs while delivering compassionate service across our nationwide network.