Patient Care Associate – Inbound Support & Orders

Accendra Health, Inc.; Anaheim, Northern (CA, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

401(k) Plan

FSAs

Life insurance

Disability coverage

Accident insurance

Assistance program

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health, Inc. in Anaheim, CA is seeking a Customer Service Representative to deliver a positive patient experience in a high-volume inbound call center. You will educate patients on products and services, process orders, and address concerns while building trust.

The role requires 1-2 years of customer service, strong communication, and proficiency with MS Office. Training on Byram therapies and collaboration with the care team are key.

Qualifications

• High School Diploma or equivalent required
• 1-2 years of customer service experience required
• Call center experience preferred
• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn our brand products and therapies
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience

Responsibilities

• Review and Process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates, healthcare professionals and sales team
• Consistently meet required Key Performance Indicators (KPI’s)
• Perform other duties as required

Skills

Customer service

Call center

MS Office

Communication skills

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office

CRM software

Job description

Accendra Health, Inc. in Anaheim, CA is seeking a Customer Service Representative to deliver a positive patient experience in a high-volume inbound call center. You will educate patients on products and services, process orders, and address concerns while building trust.

The role requires 1-2 years of customer service, strong communication, and proficiency with MS Office. Training on Byram therapies and collaboration with the care team are key.