Customer Service & Order Management Analyst II

Avanos Medical, Inc.; Alpharetta, Northern (GA, KY); Hybrid; USD 60,000 - 68,000; Full time

Benefits offered by this job

Benefits on day 1

Free onsite gym

Onsite cafeteria

HQ region voted best place to live by

Job summary

Avanos Medical, Inc. in Alpharetta, GA, is seeking a Customer Service Specialist to manage high-focus orders, onboarding new customers, and maintaining global service standards. You will handle specialty order types including capital equipment and consignment.

The ideal candidate has 5+ years in call centers, is proficient in SAP/ERP and Salesforce, and demonstrates strong data entry, attention to detail, and customer-centric communication.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of relevant work experience.
• 5+ years of experience in call centers.

Responsibilities

• Manage high-focus orders and onboarding of new customers.
• Process ownership for order and account management, including capital equipment and consignment.
• Enter data accurately and support internal and external customers via multiple channels.

Skills

Customer Service

Call Center

SAP/ERP

Salesforce

Microsoft Office

Education

Bachelor's degree

Tools

SAP

Salesforce.com

Microsoft Office

Job description

Avanos Medical, Inc. in Alpharetta, GA, is seeking a Customer Service Specialist to manage high-focus orders, onboarding new customers, and maintaining global service standards. You will handle specialty order types including capital equipment and consignment.

The ideal candidate has 5+ years in call centers, is proficient in SAP/ERP and Salesforce, and demonstrates strong data entry, attention to detail, and customer-centric communication.