Patient Care & Order Support Specialist

Byram Healthcare Centers Inc; Germantown (TN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Plan

Paid time off

Disability insurance

Life insurance

Employee Assistance Program

Parental leave

Domestic partner benefits

Job summary

Accendra Health is seeking a responsive customer service representative to support patients by educating them on products and services, addressing concerns, and processing supply orders in a busy call center.

Qualifications include a high school diploma, 1–2 years in customer service, and strong communication skills. Proficiency with MS Office and the ability to navigate multiple platforms are required. Prior call center experience is a plus.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPIs.
• Perform other duties as required.

Skills

Customer service

Communication skills

MS Office

Multitasking

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Accendra Health is seeking a responsive customer service representative to support patients by educating them on products and services, addressing concerns, and processing supply orders in a busy call center.

Qualifications include a high school diploma, 1–2 years in customer service, and strong communication skills. Proficiency with MS Office and the ability to navigate multiple platforms are required. Prior call center experience is a plus.