Customer Account Specialist

Acro Service Corp; Johnston (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Acro Service Corp in Johnston, IA is seeking a Customer Support Specialist to support delinquent customers across all products by identifying issues and educating, motivating and taking action to resolve delinquent accounts while retaining our customers. The role requires at least 1 year of customer service experience, strong communication and negotiation skills; a Bachelor’s degree in business or related discipline preferred.

1st shift, 40 hours per week, OT available.

Qualifications

• Minimum 1 year of experience in customer service.
• Ability to remain seated for long periods of time to perform telephone work in a call center.
• Capacity to quickly change focus on work activities.
• Strong negotiation techniques and familiarity with financial policies.
• Bachelor's degree in business or related discipline preferred.

Responsibilities

• Use telephone negotiating techniques to build and maintain company, customer and dealer relationships.
• Review payment history and account information.
• Negotiate payment plan modifications according to established policies and procedures.
• Administer collection efforts within federal and state regulations and company policy.
• Assist with account resolutions for misapplied cash and refer problem accounts to supervisors.

Skills

Negotiation

Customer service

Communication

Problem solving

Education

Bachelor's degree in business or related discipline

Tools

Mainframe

General software applications

Job description

Location: 6400 NW 86th Street Johnston IA USA 50131

Duration: 12 Months Contract on W2 (Possible Extension)

Work shifts will be between the hours of 6:55am to 6:05pm

As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers.

In addition, you will:

• Use telephone negotiating techniques to build and maintain company, customer and dealer relationships


• Review payment history and account information


• Negotiate payment plan modifications according to established policies and procedures


• Administer collection efforts within federal and state regulations and company policy


• Assist with account resolutions for misapplied cash and refers problem accounts to supervisors We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment. A Bachelor's degree in business or a related discipline is preferred.

We also require:

• Minimum of 1 year of experience in customer service


• Ability to remain seated for long periods of time to perform telephone work in a call center environment


• Capacity to quickly change focus on work activities


• Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications A strong candidate will also have:


• Knowledge of negotiation techniques


• Familiarity with the Financial policies and procedures regarding collections.

1st shift, 40 hours per week, OT is allowed but not mandatory

Work shifts will be between the hours of 6:55am to 6:05pm. Central Time

Visa sponsorship is not available, now or in the near future, for this position.