Collections Specialist

Kelly; El Paso (TX); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid holidays

Job summary

Kelly Services in El Paso, TX is seeking a Collections Specialist to manage accounts receivable and B2B collections. You will handle calls and emails with clients, update payment statuses, and resolve invoice disputes to keep client relationships strong.

The role offers a hybrid schedule in El Paso, TX with a starting pay of $17.50 per hour and a 8-hour shift between 6:30am–6:00pm, Monday–Friday.

Qualifications

• 1 year of customer service experience, ideally in an office or call center environment.
• Experience with accounts receivable or B2B collections (calling clients to collect on past-due invoices).
• Proficiency in Microsoft Office, especially Excel.
• Strong professional communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Handle inbound and outbound calls and emails with clients regarding past-due accounts, billing questions, and account reconciliation
• Proactively contact business clients to collect on overdue invoices (B2B collections)
• Update payment statuses, post confirmations from cash operations, and address invoice disputes
• Research and resolve accounts receivable issues, working closely with clients and internal teams
• Monitor aged/open items on accounts and assist with reconciliation processes
• Provide world-class customer service to maintain positive client relationships and support client retention
• Prepare and distribute client reports, data files, and correspondence as needed
• Work with banks and other parties to resolve payment issues
• Meet or exceed call center performance metrics
• Perform other duties as assigned

Skills

Customer service

Accounts receivable

B2B collections

Excel

Professional communication

Organization

Tools

Microsoft Office

Excel

Job description

Description

Collections Specialist

Location: Hybrid (El Paso, TX)

Pay: $17.50 per hour

Schedule: 8-hour shift between 6:30am–6:00pm, Monday–Friday

Position Type: Temp-to-Hire
Are you skilled at providing excellent customer service in an office setting? Kelly Services is hiring a motivated Collections Specialist for our team in El Paso, TX! In this role, you’ll focus on Accounts Receivable and B2B collections —calling business clients to collect on past-due invoices while ensuring every interaction is professional and service-oriented.

What You’ll Do:

• Handle inbound and outbound calls and emails with clients regarding past-due accounts, billing questions, and account reconciliation
• Proactively contact business clients to collect on overdue invoices (B2B collections)
• Update payment statuses, post confirmations from cash operations, and address invoice disputes
• Research and resolve accounts receivable issues, working closely with clients and internal teams
• Monitor aged/open items on accounts and assist with reconciliation processes
• Provide world-class customer service to maintain positive client relationships and support client retention
• Prepare and distribute client reports, data files, and correspondence as needed
• Work with banks and other parties to resolve payment issues
• Meet or exceed call center performance metrics
• Perform other duties as assigned

What You’ll Need:

• 1 year of customer service experience, ideally in an office or call center environment
• Experience with accounts receivable or B2B collections (calling clients to collect on past-due invoices)
• Proficiency in Microsoft Office, especially Excel
• Strong professional communication skills
• Excellent organizational skills and attention to detail

If you are ready to take your customer service and collections skills to the next level, to join Kelly Services as a Collections Specialist!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Trust the office staffing pioneer.
Finding the right job isn’t always easy. Kelly Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!

About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.