Customer Account Associate - Grocery West

Nestlé; Solon (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus eligibility

401k with company match

Healthcare coverage

Job summary

Nestlé USA is hiring a Customer Account Associate to support the Account Director, Senior Manager, and Account Managers in achieving annual sales objectives through account support, retail coordination, reporting, and systems administration. The role involves coordinating retail execution materials, maintaining item data and pricing, planning meetings, and managing automated reporting.

A bachelor’s degree is preferred, or 1-2 years of relevant experience, with strong organization and MS Office

Qualifications

• Bachelor's degree preferred, or 1-2 years of relevant professional experience.
• Sales support, customer support, administrative, analytical, Field Sales Representative, or Customer Account Analyst experience preferred.
• Strong organization, time management, attention to detail, and accuracy.
• Proficiency in Microsoft Office Suite, with familiarity in SharePoint and collaboration tools.
• Ability to work independently, manage priorities, communicate clearly, and collaborate across functions.

Responsibilities

• Retail Execution Support: Coordinate retail execution materials, NRS workbooks, sell sheets, and distribution activities.
• Retail Execution Support: Prepare upcoming NRS materials and participate in regular NRS touchpoints.
• Retail Execution Support: Monitor out-of-stock reporting, sales impact, and follow-up communications.
• Customer Account Team Support & Systems Administration: Maintain customer forms, item data, product attributes, pricing, UPCs, dimensions, and customer item records.
• Customer Account Team Support & Systems Administration: Support item setup in customer systems, including new item launches and customer initiatives.
• Customer Account Team Support & Systems Administration: Coordinate planning meetings, including JBP, ICP, and internal business planning sessions.
• Customer Account Team Support & Systems Administration: Manage automated customer reporting, reset calendars, category update submissions, and related forms.
• Customer Account Team Support & Systems Administration: Coordinate sample ordering and related follow-up.
• Forecast, Trade & Financial Reconciliation: Support deduction analysis with Account Managers and Sales Finance.
• Forecast, Trade & Financial Reconciliation: Support customer metric forecasting, trade events, planning inputs, and system alignment to ensure forecast accuracy.
• Forecast, Trade & Financial Reconciliation: Reconcile customer and internal forecasts and support trade management, new item setup, and financial reconciliations.

Skills

Strong organization

Time management

Attention to detail

Communication

Collaboration across functions

Independent work

Analytical

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

SharePoint

Job description

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Position Overview

The Customer Account Associate supports the Account Director, Senior Manager, and Account Managers in delivering annual sales objectives through customer account support, retail execution coordination, reporting, and systems administration.

Key Responsibilities

Retail Execution Support

• Coordinate retail execution materials, NRS workbooks, sell sheets, and distribution activities.
• Prepare upcoming NRS materials and participate in regular NRS touchpoints.
• Monitor out-of-stock reporting, sales impact, and follow-up communications.

Customer Account Team Support & Systems Administration

• Maintain customer forms, item data, product attributes, pricing, UPCs, dimensions, and customer item records.
• Support item setup in customer systems, including new item launches and customer initiatives.
• Coordinate planning meetings, including JBP, ICP, and internal business planning sessions.
• Manage automated customer reporting, reset calendars, category update submissions, and related forms.
• Coordinate sample ordering and related follow-up.

Forecast, Trade & Financial Reconciliation

• Support deduction analysis with Account Managers and Sales Finance.
• Support customer metric forecasting, trade events, planning inputs, and system alignment to ensure forecast accuracy.
• Reconcile customer and internal forecasts and support trade management, new item setup, and financial reconciliations.

Qualifications

• Bachelor's degree preferred, or 1-2 years of relevant professional experience.
• Sales support, customer support, administrative, analytical, Field Sales Representative, or Customer Account Analyst experience preferred.
• Strong organization, time management, attention to detail, and accuracy.
• Proficiency in Microsoft Office Suite, with familiarity in SharePoint and collaboration tools.
• Ability to work independently, manage priorities, communicate clearly, and collaborate across functions.

Salary: $60,000.00 to $80,000.00 per year

Bonus Eligibility: Yes

The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.