Customer Account Resolution Spec.

AppleOne Employment Services; Seattle (WA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Growth opportunities

Competitive benefits

Job summary

AppleOne is seeking a Customer Account Resolution Specialist in Tukwila, WA. This full-time role handles account inquiries, payments, documentation, and issue resolution in a fast-paced call center.

You will be the first point of contact across phone, email, mail, and online channels, with paid training and opportunities for growth within a stable organization.

Qualifications

• High School Diploma or GED required.
• Entry-level candidates welcome (<1 year acceptable).
• Strong verbal communication and professional phone etiquette.
• Solid computer skills, including Microsoft Office.
• Able to multitask in a fast-paced call center.
• Detail oriented with strong organization.
• Ability to work independently and in a team.
• Customer-focused and dependable.
• Experience with payments or account-related questions preferred.

Responsibilities

• Answer incoming customer service calls professionally, efficiently, and with a customer-focused approach.
• Assist customers with account questions, account updates, payment processing, and account maintenance.
• Research, troubleshoot, and resolve customer concerns while documenting interactions accurately.
• Conduct outbound follow-up calls and respond to customer communications across multiple channels.
• Review notices, account information, and documentation for accuracy and completeness.
• Negotiate payment arrangements and fee adjustments within established guidelines.

Skills

Customer service

Phone etiquette

Data entry

MS Office

Multitasking

Communication skills

Education

High School Diploma or GED

Tools

CRM systems

Account management platforms

Job description

Job Summary

We are seeking a Customer Account Resolution Specialist for an opportunity in Tukwila, WA. This full-time customer support role is ideal for someone who enjoys helping people, solving problems, and delivering a positive customer experience in a fast-paced call center environment. In this role, you will be the first point of contact for customers, assisting with account inquiries, payments, documentation, follow-up communication, and issue resolution. This is a great opportunity to build valuable customer service, account support, and operations experience with a stable organization that offers paid training, supportive leadership, teamwork, and growth potential. The ideal candidate is professional, dependable, detail-oriented, and comfortable managing customer conversations by phone, email, mail, and online channels.

Key Responsibilities

• - Answer incoming customer service calls professionally, efficiently, and with a customer-focused approach.
• - Assist customers with account questions, account updates, payment processing, and account maintenance.
• - Research, troubleshoot, and resolve customer concerns while documenting interactions accurately.
• - Conduct outbound follow-up calls and respond to customer communications across multiple channels.
• - Review notices, account information, and documentation for accuracy and completeness.
• - Negotiate payment arrangements and fee adjustments within established guidelines.

Compensation and Benefits

• - Direct hire opportunity.
• - Annual salary: $48,000.
• - Full-time schedule, 40 hours per week.
• - Schedule includes 5 days per week, Monday through Saturday availability required.
• - Onsite position in Tukwila, WA.
• - Paid training provided.
• - Competitive compensation and benefits package.
• - Growth and advancement opportunities.

Required Qualifications and Skills

• - Handle inbound customer service calls and outbound follow-up communication.
• - Process payments, explain account activity, and assist with account maintenance.
• - Research and resolve customer concerns while maintaining accurate records.
• - Support department goals by meeting quality, productivity, and service expectations.

• - High School Diploma or GED required.
• - Entry-level candidates are welcome, with less than 1 year of experience acceptable.
• - Strong verbal communication skills and professional phone etiquette.
• - Solid computer skills, including Microsoft Office applications.
• - Strong keyboarding and data entry accuracy.
• - Ability to multitask and work efficiently in a fast-paced call center environment.
• - Strong attention to detail, organization, and follow-through.
• - Ability to work independently and collaboratively in a team setting.
• - Positive, dependable, and customer-focused attitude.
• - Ability to remain calm and professional during challenging customer conversations.

Preferred Qualifications

• - Previous call center experience.
• - Customer service experience in a high-volume environment.
• - Experience handling payments or account-related questions.
• - Experience using customer databases, CRM systems, or account management platforms.
• - Bilingual skills are a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.