Customer Service Representative

Openwork; Browns Summit (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Job summary

Gobravvo in Browns Summit, NC, is seeking a Customer Service Representative to manage orders, support inside sales, and be the primary client contact by phone and email.

The role emphasizes precise order entry, proactive communication, and delivering professional service in a fast-paced printing and packaging environment. Collaboration with internal teams is essential for success and timely delivery.

Qualifications

• 1–3+ years in customer service, order entry or inside sales in printing/packaging/manufacturing.
• Proficiency with ERP/CRM software and Microsoft Office (Excel, Word, Outlook).
• Strong data entry accuracy and speed with excellent verbal and written communication.
• Ability to multitask and meet tight deadlines while resolving issues promptly.

Responsibilities

• Receive, verify, and enter customer orders and specifications into the ERP system with accuracy.
• Be the primary contact for clients via phone and email on status, specs, pricing, and shipping.
• Prepare and deliver price quotes; follow up on quotes to secure sales opportunities.
• Collaborate with production, prepress/design, and shipping to ensure on‑time delivery.
• Maintain up‑to‑date customer records and account histories in company systems.
• Support outside sales with lead generation and product samples; assist backend admin tasks.
• Proactively troubleshoot customer issues and maintain high satisfaction.

Skills

Customer service

Order entry

ERP/CRM software

Microsoft Office

Data entry

Verbal communication

Multitasking

Problem solving

Tools

ERP/CRM software

Microsoft Office

Job description

The Customer Service Representative (CSR) role is central to ensuring client satisfaction and supporting inside sales efforts for custom print products, commercial graphics, and packaging solutions. As a Customer Service Representative, you will play a vital role in facilitating smooth order management and providing professional customer account support. This full‑time opportunity is based in Browns Summit, NC, and is ideal for individuals with a background in customer service, order entry, or inside sales, particularly within printing, packaging, or manufacturing environments.

In this Customer Service Representative position, you will be responsible for processing and entering customer orders with precision, communicating proactively with clients, and delivering exceptional service throughout each interaction. You will manage incoming orders, verify specifications, and ensure that all details are accurately recorded in the company’s internal ERP/order management system. Your attention to detail and organizational skills will directly contribute to positive customer experiences and successful project outcomes.

The Customer Service Representative will serve as the primary contact for clients via phone and email, handling inquiries related to order status, product specifications, pricing, lead times, and shipping updates. You will prepare and deliver competitive price quotes to both current and prospective clients, and diligently follow up on open quotes to secure new business opportunities. Collaboration with internal teams—including production, prepress/design, and shipping—will be essential in ensuring that jobs move efficiently from order entry to on‑time delivery.

Maintaining accurate customer records and account histories in company databases is another key requirement. As a Customer Service Representative, you will also play a supportive role in sales by assisting outside sales representatives with lead generation, sending product samples, and providing backend account administration. Your ability to multitask, solve problems, and manage tight deadlines will be critical to your success in this fast‑paced environment.

This Customer Service Representative opportunity offers the chance to work in a dynamic commercial printing and packaging environment in Browns Summit, NC. The region is known for its vibrant business community and offers an excellent setting for professional growth and development.

Customer Service Representative - Summary

• Serve as a key point of contact for customers inquiring about custom print, graphics, and packaging solutions.
• Support inside sales initiatives and contribute to business growth by managing order processes and account relationships.
• Facilitate seamless communication between customers and internal departments.
• Maintain a high standard of accuracy, professionalism, and responsiveness in all interactions.

Duties & Responsibilities

• Receive, verify, and enter incoming customer orders and specifications into the ERP/order management system with high accuracy.
• Act as the primary point of contact for client inquiries via phone and email regarding order status, product specifications, pricing, lead times, and shipping updates.
• Prepare and deliver price quotes to current and potential clients; follow up on open quotes to secure sales.
• Collaborate with production, prepress/design, and shipping teams to ensure jobs move smoothly from order entry to on‑time delivery.
• Maintain up‑to‑date customer records, files, and account histories in company databases.
• Assist outside sales representatives by generating leads, sending product samples, and providing backend account administration.
• Proactively troubleshoot and resolve customer issues, ensuring a high level of satisfaction.

Salary & Benefits

• Competitive compensation package, commensurate with experience and industry standards.
• Comprehensive benefits available to full‑time employees, including health insurance and paid time off.
• Opportunities for professional development and career advancement within the organization.

Qualifications & Requirements

• 1–3+ years of experience in customer service, order entry, or inside sales; experience in printing, packaging, or manufacturing is a plus.
• Proficiency with ERP/CRM software and Microsoft Office Suite (Excel, Word, Outlook).
• Strong data entry skills with a focus on accuracy and speed.
• Excellent verbal and written communication abilities for interfacing with clients and internal staff.
• Demonstrated problem‑solving skills and the ability to manage multiple tasks under tight deadlines.

Ideal Candidate Snapshot

• Detail‑oriented, organized, and capable of multitasking in a fast‑paced environment.
• Proactive communicator with a customer‑first mindset.
• Team player who collaborates effectively with colleagues across departments.
• Comfortable using technology to manage orders, records, and communication.
• Motivated to achieve individual and team goals for customer satisfaction and sales growth.

Other Relevant Information

• Position is based in Browns Summit, NC, a thriving area for the printing and packaging industry.
• Company values professionalism, accuracy, and teamwork in delivering superior customer service.
• Equal Employment Opportunity employer—applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.