Customer Account & Production Coordinator II

Lakeside Book Company; Willard, Northern (OH, KY); Hybrid; USD 38,000 - 56,000; Full time

Job summary

Lakeside Book Company is seeking a Customer Account Specialist II to manage moderately complex book manufacturing and fulfillment projects from its Willard, OH location. This role supports mid-to-large sized accounts, ensuring high service levels and operational efficiency.

You will coordinate customer accounts, production schedules, and order updates, while collaborating with manufacturing teams on materials and scheduling.

Qualifications

• 2+ years of customer service or account coordination experience
• Prior administrative experience in a fast-paced environment
• Strong communication and follow-up skills
• Ability to manage customer expectations and resolve issues
• Excellent organization and attention to detail
• Computer proficiency, including Microsoft Office and Google Workspace
• Printing, publishing, manufacturing, or fulfillment experience preferred

Responsibilities

• Coordinate customer accounts and detailed job plans
• Manage production schedules, order updates, and timelines
• Review purchase orders and support order entry
• Partner with manufacturing teams on materials and scheduling
• Communicate customer expectations and project updates
• Support Sales with pricing, estimates, and RFP requests
• Help drive quality, accuracy, and process improvements

Skills

Customer service

Account coordination

Communication

Organization

Microsoft Office

Google Workspace

Printing, publishing, manufacturing, …

Job description

Lakeside Book Company is seeking a Customer Account Specialist II to manage moderately complex book manufacturing and fulfillment projects from its Willard, OH location. This role supports mid-to-large sized accounts, ensuring high service levels and operational efficiency.

You will coordinate customer accounts, production schedules, and order updates, while collaborating with manufacturing teams on materials and scheduling.