Manufacturing Order Support & Customer Liaison

Lake Air Products; Minneapolis (MN); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Full Benefits

401(k) Employer Match

Paid Time Off (PTO) and Holiday Pay

Tuition Reimbursement

Job summary

Lake Air Products in Minneapolis, MN is seeking an Account Support Coordinator with manufacturing experience to manage sales orders and act as the primary link between customers and the company for order processing and shipment follow-up. You will collaborate with Order Entry, Production, Scheduling, and Account Management to align customer requirements with capacity and delivery schedules, while maintaining CRM/ERP records and driving KPIs.

Travel to Roseville may be required. U.S.

Qualifications

• Must have knowledge of manufacturing process and scheduling of jobs.
• Experience with Microsoft Office in a manufacturing environment.
• Prior experience working in ERP systems (Epicor preferred).
• Must be a high-paced self-motivator who promotes teamwork among co-workers.
• Must have the ability to multi-task and to deal with dynamic problems and variables.
• Excellent communications skills.
• High School diploma or equivalent required. Associates degree preferred.

Responsibilities

• Serve as the primary point of contact for assigned customers, managing order status, schedule changes, customer inquiries, complaints, RMAs, and delivery communications to ensure exceptional customer service.
• Partner with Order Entry, Production, Scheduling, and Account Management to align customer requirements, production capacity, inventory availability, and delivery schedules.
• Monitor customer orders and production using ERP reports and planning tools to proactively identify potential issues and coordinate timely resolutions.
• Build strong customer relationships by proactively communicating lead times, inventory strategies, quality expectations, and cost considerations while managing customer inventory programs, including Vendor Managed Inventory (VMI) and consigned inventory.
• Maintain accurate customer records, interactions, performance metrics, and account activity within the CRM and ERP systems.
• Support continuous customer satisfaction by identifying opportunities for process improvements, escalating issues when appropriate, and providing backup support to the Account Management team.

Skills

Manufacturing process knowledge

Job scheduling

ERP experience

Multitasking

Communication skills

Education

High School diploma or equivalent

Associates degree preferred

Tools

Epicor ERP

Microsoft Office

Job description

Lake Air Products in Minneapolis, MN is seeking an Account Support Coordinator with manufacturing experience to manage sales orders and act as the primary link between customers and the company for order processing and shipment follow-up. You will collaborate with Order Entry, Production, Scheduling, and Account Management to align customer requirements with capacity and delivery schedules, while maintaining CRM/ERP records and driving KPIs.

Travel to Roseville may be required. U.S.